Burro Ridge Cotton Canvas Tipi Tent V2

Hi Jillian, Thank you for your review! We hope our Burro Ridge Cotton Canvas Tipi Tent V2 served you well at Burning Man!

Hi Lisa, Thank you for leaving a review. We would like to personally address your recent return and the concerns you have listed. Although the exact product dimensions for all of our shelters are listed in the product description, we understand it's not the same as seeing the product in person. We'd also like to take this opportunity to explain the reason behind the restocking fee. Our return policy is designed to ensure a smooth and fair process for all our customers, as well as to maintain the quality of our products. We offer free returns (covering shipping both ways), if the product adheres to our return policy and can be resold. You'll notice many other companies including Shiftpod do not offer free returns. Our return policy is visible on our website at: https://desertoverlandsupply.com/policies/refund-policy According to our policy, returned items should be in their original shipped condition, allowing us to re-stock them and make them available for other customers. Unfortunately, the item you returned did not meet these criteria for the following reasons: 1. Improper Packaging: When the item arrived back at our facility, it was evident that it had not been properly packed for return shipping. As a result, the item sustained blemishes and damage during transit. 2. Blemishes on the Item: Due to the lack of adequate packaging, the item suffered blemishes that now prevent us from reselling it as new. Since we cannot sell it in its current condition, we incur losses when attempting to find alternative solutions for the item. While we understand that mistakes can happen during the return process, it's essential to emphasize that adherence to our return policy is critical in ensuring that products can be resold where appropriate. The restocking fee is applied to help offset the costs incurred in processing and attempting to restore the item to its original condition. In light of the situation, we value your feedback and want to do our best to address your concerns. We did send you an email on July 27th that contained a discount code providing you with store credit as a gesture of goodwill. If you have any further questions or need assistance with anything else, please do not hesitate to reach out to our customer support team. We are here to help and ensure your satisfaction as our valued customer. Once again, we apologize for any inconvenience this may have caused, and we sincerely hope to have the opportunity to serve you better in the future. Thank you for your understanding.

Hey David, thank you for leaving us some feedback! We're glad to hear that the Tipi Tent V2 worked out for you on the Mojave trail. We are planning on heading out along the trail sometime in the Spring for some product testing; maybe we'll see you out there! Until then, happy camping!

Hi Austin, We're so glad to hear that you enjoyed your experience with our V2 Tipi Tent! We worked hard during 2022 to put together the best upgrades we could design into the V2. Cheers to a great year of camping in 2023!